All of our trees have been root pruned and are grown using drip irrigation. Our trees are true to name and healthy. Our trees are dug and prepared for shipment using the latest Horticultural Techniques. In the rare event that a problem arises with our trees, our tree specialist and/or customer service representative will investigate any problem or dissatisfaction. Orders may be delayed or voided, without liability to seller, due to natural disasters or other conditions beyond our control. All claims must be made within 24 hours of delivery.